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Support for Bellhop Cue

Thanks for using Bellhop Cue! Below you’ll find answers to common questions and ways to get help.

Frequently Asked Questions

Where does Bellhop Cue appear on my Mac? Bellhop Cue is a Dock-based app. When you launch it, the Settings window opens automatically. After you close the window, Bellhop Cue continues running quietly in the background. To reopen Settings, click the Bellhop Cue icon in the Dock.

How do I change the notification interval? Open Settings and go to the General tab. In the Time section, use the Clock Boundary picker to choose Hourly, 30-Min, or 15-Min.

Hourly — alerts fire at the top of every hour (:00)
30-Min — alerts fire at :00 and :30
15-Min — alerts fire at :00, :15, :30, and :45

These are clock-boundary alerts, not countdown timers based on when the App was launched.

How do I change the notification sound? Open Settings and go to the Sound tab. You can pick from:

Grandfather Clock — recorded Westminster chimes with quarter-hour phrases and hourly bong strikes that match the current hour
Built-in — 14 standard macOS system sounds (Basso, Blow, Bottle, Frog, Funk, Glass, Hero, Morse, Ping, Pop, Purr, Sosumi, Submarine, Tink)
Custom — import your own MP3 or M4A file using the Browse button

Clicking any sound in the list immediately plays a live preview. Use the Volume slider to adjust playback level.

How do I change the visual notification? Open Settings and go to the Visual tab. Use the Visual Mode picker to choose:

Flash — a full-screen white/black flash. Use Flash Count to set 1–5 cycles per alert.
Image (Bundled) — displays one of 7 built-in graphics (abstract, clock, or nature themes).
Image (Custom) — import your own PNG or JPEG file.

For image modes, you can also adjust Display Duration (1–60 seconds), Opacity (0–100%), and toggle Fade In / Out.

Will Bellhop Cue interrupt me when I’m using Focus Mode or Do Not Disturb? By default, Bellhop Cue fires regardless of your Focus Mode state. If you’d like it to stay silent while Focus Mode is active, open Settings → General, find the Behavior section, and enable the Respect Focus / DND toggle.

Which monitors does the visual notification appear on? Open Settings → General and find the Display section. Set Monitors to either Primary Monitor or All Monitors.

Can I turn audible or visual notifications off independently? Yes. Open Settings → General and use the Audible Notifications and Visual Notifications toggles in the Notification Channels section.

How do I test Bellhop Cue or export diagnostics? Open the App’s help screen and choose Test Bellhop Cue Now to trigger a test alert, or Export Diagnostics to save a local diagnostics file in the App’s container.

How do I quit Bellhop Cue? Right-click the Bellhop Cue icon in the Dock and choose Quit, or use Command-Q while the Settings window is focused.

How do I uninstall Bellhop Cue? Drag Bellhop Cue from your Applications folder to the Trash. To also remove saved preferences, run the following in Terminal:

defaults delete com.jonnyarndt.bellhop

Does Bellhop Cue collect any of my data? No. Bellhop Cue does not collect, store, or transmit any personal data. Imported custom sounds and images, if you choose them, are stored locally on your Mac. See the full Privacy Policy for details.

Still Need Help?

If you’re experiencing an issue not covered above or have a feature request, you’re welcome to open a ticket on GitHub:

Open an Issue on GitHub

Please include the product name (Bellhop Cue), your macOS version, and a description of the problem or request.